Front Desk Position Description

Under the supervision of the Member Services Director, the responsibility of the Front Desk Staff is to provide support to members and guests of the Recreation Center and be the first ‘point of contact’ person. All aspects of the Front Desk Staff will reinforce the four principles of Honesty, Caring, Respect, and Responsibility. The ability to manage multiple tasks and work with all people is essential. Good interpersonal skills and willingness to be a team player is important. The Front Desk Staff will carry out their responsibilities in accordance with established operating policies and procedures of the YMCA, ACA, and county, state, and federal agencies.

Essential Duties & Responsibilities:
These are the principal activities of the Front Desk Staff and are not meant to be all inclusive. Other responsibilities, duties, and tasks can be assigned by the position’s supervisor and/or the CEO. It is the Front Desk Staff’s responsibility that the following takes place: 

  • Welcoming members

  • Answering questions

  • Folding and washing towels

  • Monitoring the supplies used in the wellness center

  • Cleaning the front desk area

  • Updating the daily dry wipe board of classes

  • Selling guest passes, memberships, class and program payments

  • Registering for swim classes and other special events

  • Checking out balls and games

  • Starting the coffee maker

  • Setting up the snack bar items to be sold that day

  • Handling money from any sales 

  • Additional responsibilities may include making courtesy calls to members, giving tours, member mailings, making signs and decorating bulleting boards

Qualifications:
Current certification in Community First Aid, and in adult, child, and infant CPR.

Our Culture:
Our mission at the Sherman Lake YMCA Outdoor Center puts Honesty, Caring, Respect and Responsibility into practice through programs that build healthy spirit, mind and body for all. We strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: We are open to all. We are a place where you can belong and become. We are genuine: We value you and embrace your individuality. We are hopeful: We believe in you and your potential to become a catalyst in the world. We are nurturing: We support you in your journey to develop your full potential. We are determined: Above all else, we are on a relentless quest to make our community stronger beginning with you.

Sherman Lake YMCA strives to be a place where acceptance and participation are the same for everyone regardless of age, race, gender identity, sexual orientation, religious affiliation, immigration status, ability or national origin. We believe that everyone deserves to work in a safe and welcoming environment, and will make every reasonable effort to meet the individual needs of all our staff. We are a continuing work in progress and look to review our practices and policies regularly to ensure we remain a place for all to belong.

Salary: $10.10/hour